Professional Support

Support options for dotCMS Open Source Java CMS (Content Management System).

dotCMS Professional Support

Designed to provide ongoing hands-on guidance and assistance, dotCMS Professional Support offers you the knowledge and experience to address any challenge that might arise. We understand the urgency in quickly identifying and providing a solution to your problems. Our goal is to ensure that your dotCMS experience is a successful one. Compare our levels of support below:

Community Basic Performance Cloud *
Electronic Support Forum / Listserv included included included
Response Time 8h 4h 4h
Priority Med High High
Points of Contact 2 4 4
Cluster Support Yes Yes Yes
24/7 Critical Care Yes Yes
Off-Hours Maintenance Yes Yes
SaaS Yes
  • Cloud support is packaged with dotCMS Cloud.
  • dotCMS offers support desks located in either U.S. (GMT -5) or Central Europe (GMT +1).
  • Response time is measured in business days/hours 8am-5pm ET, save for 24/7 Critical Care Support.