Effective Date: January 15, 2011 (last updated May 2, 2017)
We provide dotCMS Services to publishers, websites and others (“Clients”). We help companies build websites, mobile applications, and other digital properties as well as make their content easier to find, improve and test. We deliver the dotCMS Services on our Clients’ commercial websites, mobile applications, and digital properties as part of the content they display to consumers. dotCMS is a service provider for other companies, and we act as a data processor for the Clients who use the dotCMS Services. The dotCMS Services do not include our corporate website (currently located at dotCMS.com), but we may use the dotCMS Services to deliver the content we display to our corporate website visitors.
DotCMS does not sell individual consumer data or advertising. We provide our Clients with tools, analytics and personalization services that help business users develop and publish content and their consumers find content they want— when and where they want it.
We recommend that consumers review the privacy policies of the websites they visit and online services they use, including those of their Internet service provider. Paying close attention to privacy policies remains one of the best ways to make informed choices about privacy.
DotCMS Services are intended to help consumers more easily and quickly find the content and information they seek.
Because of the nature of the dotCMS Services, dotCMS operates as a data processor for our Clients, who act as data controllers. Individual users who interact with websites or services that utilize dotCMS Services may interact directly with dotCMS’s Clients rather than with dotCMS, including sharing Personal Information (defined below) with these Clients. dotCMS maintains only the information our Clients have authorized us to process. It is the dotCMS Client’s responsibility to ensure that the data it collects can be legally collected in the country of origin. dotCMS Clients are responsible for giving their employees and customers the appropriate level of notification that information, potentially including Personal Information, will be collected and maintained. dotCMS has confidentiality agreements that govern its receipt and use of data from our Clients. The dotCMS Services do not use data collected on behalf of one Client for the purpose of servicing a different Client, but may use aggregated and anonymized information compiled from multiple Client websites or provided by third party service providers for servicing Clients.
In order to improve the dotCMS Services, we want to know how our Clients use our services. We collect, store and process information during the Client’s use of our services to learn how we can improve our services.
While our Clients are responsible for communicating directly with their consumers, we strive to offer consumers choices about the collection of information related to their website usage and enough information to make an informed decision about such collection.
DotCMS does not collect or use Personal Information about individual consumers when we provide the dotCMS Services to Clients. When we say “Personal Information” we mean individually identifiable information that would allow us to determine the actual identity of, and contact of, a specific living person.
DotCMS Services use and rely on other information, such as device and IP address information which is collected automatically through technologies such as cookies and aggregate consumer information from third party service providers, to provide our services. You can learn more about how dotCMS Services use information below.
To enable the dotCMS Services to provide better content experiences, we collect device-related information about consumers’ use of a specific Client’s websites and interactions with dotCMS-created content widgets and pages on that Client’s websites for limited purposes. This device information is collected from the browser, and may include information such as an IP address, the date and time of use of the dotCMS Services or our Client’s website, technical attributes about the consumer’s browser request, browser type, browser language, search queries, pages or products browsed, and details about whether the consumer has made a purchase. We associate this data with an anonymous cookie tied to a specific Client’s website that is not linked to any individual consumer’s actual identity. The dotCMS Services do not collect the name, address, phone number, or any other Personal Information of individual consumers (although our Clients may have collected this information separately from the dotCMS Services).
The dotCMS Services do not associate device information collected by the dotCMS Services from one dotCMS Client’s websites with device information collected from a different dotCMS Client’s websites. The dotCMS Services do not track an individual consumer’s online activities across multiple unrelated third party websites or online services. However, the dotCMS Services may use aggregate consumer information provided by third party service providers who may track individual consumer online activities across multiple unrelated third party websites or online services.
We may collect device and machine-generated information such as the request and response logs of our Clients’ websites. These logs include click and browse information. When consumers visit websites, information identifying the website they arrive from and the next website they visit is generated and available to the website operator for analysis. dotCMS uses such information on an aggregated basis alongside similar information from millions of other consumers to help dotCMS improve and develop our services and our Clients’ customers’ experience. This aggregated information may include basic reporting metrics like the number of consumers who discovered content through dotCMS-suggested content and connections, how frequently users return to a Client’s website, and the aggregate revenues generated from those consumers. Aggregated information may also be used to help dotCMS and its Clients optimize our services. Such aggregate data does not contain Personal Information.
We do not share any individual level information we collect for any direct marketing purposes, except with our Clients, on whose behalf we are acting or with our services providers who are acting on our behalf. We will never sell or give away any personal data we may have, to third parties without your explicit consent. We may team up with other companies (business partners) to offer certain marketing events and promotions and may share individual level information that we have collected with these business partners in order to carry out these events and promotions. We may share aggregate information about the use of the dotCMS Services with the businesses that use our services. This information does not identify any individual consumer.
dotCMS may otherwise share information it collects:
Information possessed by dotCMS may be transferred in connection with any sale or disposition of the business as permitted by law or agreements with our Clients.
DotCMS will use Personal Information only in ways compatible with the purpose for which it was collected or authorized by our Clients, or as requested in connection with website user requests.
Our Clients limit dotCMS’s collection, use, and disclosure of their customers’ information through the dotCMS Services. We keep information we need to provide our services to our Clients only so long as we have a valid business purpose, in accordance with applicable law and our client agreements.
In most cases, if and/or when we obtain Personal Information, it relates to our Clients or their employees, and we do not collect Personal Information through the dotCMS Services. To the extent that we may, we would do so (as an agent or data processor) on behalf of, and at the request of, a Client. To request access to, correction, amendment, or deletion of his or her Personal Information, a consumer should contact the company to which the data was provided. Consumers that wish to request access to, correction, or deletion of Personal Information they have submitted through the dotCMS corporate website should contact dotCMS at privacy@dotCMS.com.
Any questions, comments, or complaints about the data practices of a Client for which dotCMS processes data should be addressed to that Client (including, without limitation, compliance with data privacy principles of notice, choice, onward transfer, access, security, data integrity, or enforcement), although dotCMS will make reasonable efforts to comply or assist with such requests.
No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure data security on our systems. Please note this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of such firewalls and secure server software. dotCMS has adopted physical, technological, and administrative procedures to safeguard and secure the information we process. By using this website or providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this website.
Postal Mail Address:
dotCMS Services, LLC
3059 Grand Avenue, Suite 300
Miami, FL 33133
We can be reached via e-mail at privacy@dotCMS.com or you can reach us by telephone at +1 (888) 404-6185.